Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world\xe2\x80\x99s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces. When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
This position encompasses three roles \xe2\x80\x93 spa desk, telephone appointment booking and spa host. This person will be working in all three positions in a rotating manner.
Handle all guests in a professional, courteous manner and serve as the facility\'s first impression to guests and members. Spa Receptionist is responsible for the overall operation of the reception area, telephones and hosting and will provide efficient and courteous service to guests/members at all times.
Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
Greet members and guests in a friendly and efficient manner.
Escort guest as required.
Knowledgeable about all aspects of treatments and the facility.
Knowledgeable in spa therapy.
Provide information and literature about facility in person and via telephone.
Control entry into all areas of facility by restricting all unauthorised individuals.
Collect moneys or other suitable payment from clients for all services rendered
Operate point of sale system
Treatment bookings/scheduling
Clerical duties
Give tours of spa as required
Ensure smooth operation of reception
Respond to inquiries by phone and in person, providing complete details of all spa aspects
Handle special assignments
Co-ordinate sales packets when needed
Maintain office files/records
Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.)
Assist in the operation of all spa departments:
Salon; Boutique
Sales and Marketing
Maintain inventory and stocking of all reception materials
Administrative Duties
Effective coverage of receptions
Adherence to Standard Operating Procedures Manual
Maintain inventory of supplies for the administration of the reception
Maintain accurate records as required by provincial regulations
Attend weekly/monthly Front of House departmental communication meetings
Health and Safety
Follow and ensure that all Colleagues follow all safety procedures and practices
Adherence to reception department emergency procedures/safety manual
Ensure all departments adhere to all safety practices of Raffles Spas
Financial Responsibilities
Maintain the reception in peak condition at all times, while adhering to all aspects of the operations.
Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift
Colleague Relations
Ensure spa reception department maintains a positive relationship with all departments in the spa and hotel
Ensure all Colleagues adhere to all spa standards as stated in the employee handbook
Guest Service
Ensure the facility is in peak condition at all times (operations and cleanliness)
Ensure guest/member satisfaction at all times by ensuring that safety and service is always the spa\'s first priority
Qualifications
Degree in hospitality or related field is preferred
Minimum of 2 years\xe2\x80\x99 experience in spa industry or hospitality
Basic Accounting
Computer literacy in Microsoft Office, Word, Excel
Safety oriented First Aid
CPR \xe2\x80\x91 Basic Rescuer
Excellent communication skills, both written and spoken
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