Job Title Receptionist
Description
Job description / Role
Spa Receptionist
First impressions are everything! As a Spa Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
- Meals on duty
- Discounted Spa treatments
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Deal with Spa guest and member queries
- Manage booking system by booking and cancelling appointments
- Provide advice on the facilities to guests and potential members
- Issue robes, lockers and towels
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Other duties as assigned
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