Job Description

Job Details
OVERVIEW/BASIC FUNCTION: Able to provide Rosewood Abu Dhabi guests and staff a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood members /guests with the highest level of services to increase sales and demand repeat business. RESPONSIBILITIES: o Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards. o Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. o Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. o Maintain positive guest relations at all times. o Monitor and maintain cleanliness, sanitation and organization of assigned work areas. o Follow Spa opening procedures. o Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines. o Guest Service o Assist members/guests in the following areas: a. Spa, dining and other reservations and information. b. Shoe service (men's locker attendant will do). c. Locker key administration e. Pool and Fitness room f. Towels, robes, sandals and amenities maintenance. o Assist with lounge Food and Beverage service as needed. o Attend all scheduled staff meetings. o Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests. o Explain and promote all spa facilities, services and activities. o Knowledgeable in all aspects of spa services, programming and reservations. o Receive and manage all locker room supplies and equipment. o Continually strive to improve the procedures at the spa attendant's desk. o Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests. o Follow spa attendant's procedures in the spa policy/procedure manual. o Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi o Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff's knowledge base and effectiveness. o Attend all spas' training sessions on a consistent and regular basis. o Responsible for maintaining helpful, cooperative relations with co-workers. o Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual o Responsible for adhering to Rosewood Abu Dhabi's core values. o Responsible for assisting and establishing and maintaining standard of excellence in professional image and service. o All other duties as required. QUALIFICATIONS: o Experience: Minimum 2 years' experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset.o Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified.o General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.o Technical Skills: Ability to: a. Perform job functions with attention to detail, speed and accuracy. b. Prioritize, organize and follow up. c. Be a clear thinker, remaining calm and resolving problems using good judgment. d. Follow directions thoroughly. e. Understand guest's service needs. f. Work cohesively with co-workers as part of a team. g. Work with minimal supervision. h. Maintain confidentiality of guest information and pertinent hotel data. i. Knowledge of SpaSoft is an asset. o Language: Required to speak, read and write English. Additional language is an asset o Physical Requirements: Must endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Company Description
Rosewood located on Al Maryah Island at the core of Abu Dhabis new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture and culture of Abu Dhabi. Guests will discover spacious guest rooms, fine dining and world-class amenities married to stunning views. Rosewood Abu Dhabi opened its doors in May 2013, the first presence of the Rosewood Hotels & Resorts brand in the UAE. Redefining Arabian hospitality, the hotel offers a distinct and personalized luxury lifestyle experience in the heart of city. Rosewood Abu Dhabi has been recognized as one of the best places to stay and eat by the worlds leading publications, travel magazines and consumer organizations. Warm and intuitive service awaits you at Rosewood Abu Dhabi. We are driven by a sense of purpose to inspire, enrich and positively impact both people and the planet. We are committed to empowering people across our entire ecosystem and to embracing a sustainability approach that puts circular hospitality at the core of our business. We measure our success by the meaningful contribution we can make to the world through Rosewood Empowers and Rosewood Sustains. Rosewood Empowers encapsulates our belief in equal access to opportunity by empowering all our communities through opportunity employment, local hiring, sourcing and partnerships, as well as investing in our associates professional growth, wellbeing and development; while Rosewood Sustains showcases our commitment to growing our lifestyle ecosystem responsibly by embracing circular hospitality and protecting our environment for future generations.

Skills Required