Job Description

A Nail Technician is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets. What will I be doing? You are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. You will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards

• Ensure client experience is proficient including bookings, payments, and consultation cards

• Interact and communicate effectively with clients, members, team members, guests, and management team

• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately Ensure health, safety regulations are complied with and club rules are observed by members, clients and guests

• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

• Comply with hotel security, fire, and health and safety regulations

What are we looking for? To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Experience working in the spa industry
• Knows how to use computer
• Familiar with Microsoft Office

• Relevant qualifications for the role

• Positive attitude

• Good communication skills

• Committed to delivering a high level of customer service

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Passion for customer service Relevant qualifications

Job Type: Full-time Ability to commute/relocate:

• Umm al-Quwain City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• nail technician: 2 years (Preferred)