Description

Hotel Brand: InterContinental
Location: United Arab Emirates, Abu Dhabi

Hotel: Abu Dhabi (AUHHA), King Abdullah bin Abdul Aziz Al Saud Street,, 4171

Job number: 120778

As a Spa Manager at InterContinental Abu Dhabi, you will be responsible for the overall management and operation of our spa facility. Your primary focus will be on delivering exceptional guest experiences, maintaining high-quality standards, managing a team of professionals, and achieving financial objectives.

Key Responsibilities:

Strategic Planning and Leadership:

• Develop strategic plans to enhance the spa\'s performance and guest satisfaction.
• Provide effective leadership to the spa team, inspiring a culture of excellence and exceptional guest service.
• Set objectives and key performance indicators (KPIs) for the spa department aligned with hotel objectives.

Guest Experience and Service:

• Ensure guests receive personalized, attentive, and high-quality service throughout their spa journey.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Maintain a welcoming and serene environment conducive to relaxation and rejuvenation.

Operations Management:

• Oversee daily spa operations, including scheduling, reservations, inventory management, and facilities upkeep.
• Monitor and control operating costs and expenses while maximizing revenue opportunities.
• Ensure compliance with health, safety, and sanitation standards.

Team Management and Training:

• Recruit, train, and supervise spa staff, ensuring they deliver exceptional service and adhere to standards.
• Conduct regular performance evaluations and provide coaching and development opportunities for staff growth.
• Foster a positive work environment that encourages teamwork, professionalism, and employee satisfaction.

Marketing and Promotions:

• Collaborate with the hotel\'s marketing team to develop and implement effective spa promotions and marketing strategies.
• Explore opportunities to attract new clientele while retaining existing guests through innovative offerings and packages.

Financial Management:

• Prepare and manage the spa budget, forecasting revenues and expenses to achieve financial targets.
• Monitor financial performance, analyze reports, and implement strategies to optimize profitability.

Qualifications and Skills:

• Bachelor\'s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience (X years) in a managerial role within a luxury spa or hospitality setting.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Excellent communication and customer service skills.
• Proficient in spa software and Microsoft Office suite.
• Knowledge of spa treatments, products, and industry trends.

At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world\'s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental\xc2\xae\xef\xb8\x8f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you\'d like to embrace a world of opportunities, we\'d like to welcome you to the world\'s most international luxury hotel brand. Let\'s Go Further Together.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.

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