Job Description

Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

SCOPE AND GENERAL PURPOSE OF POSITION


The Spa & Wellness Attendant plays a key role in maintaining the cleanliness, presentation, and operational readiness of all areas within Raffles Spa & Wellness, including treatment rooms, wet areas, fitness facilities, and relaxation lounges. This role supports the wider spa team by assisting therapists, spa reception, and management in daily operations, ensuring all standards and guest expectations are consistently exceeded.

OPERATIONAL RESPONSIBILITIES

Ensure all spa, wellness, and fitness areas are maintained in pristine condition throughout the day. Assist in the set-up and reset of treatment rooms, including preparation before and after each guest. Maintain the cleanliness and tidiness of changing rooms, wet areas (steam, sauna, jacuzzi, showers), and relaxation lounges. Monitor and replenish spa amenities, guest supplies, and towels across all areas regularly. Maintain fitness center hygiene, cleanliness, and supply of amenities (towels, fruits, water, disinfectant). Manage daily linen inventory and coordinate timely replenishment with laundry services.

ADMINISTRATIVE DUTIES

Support spa reception with guest requests, product restocking, and administrative assistance. Collaborate with spa therapists to ensure timely room turnover and proper treatment room presentation. Report any maintenance or equipment issues promptly to engineering or spa leadership. Follow daily checklists, operational procedures, and opening/closing duties as outlined in spa SOPs.

GUEST EXPERIENCE

Greet guests with warmth and professionalism, offering assistance and guidance throughout their spa journey. Escort guests to appointments and provide support with spa facilities as needed. Maintain a calm, service-focused atmosphere, ensuring guest comfort, safety, and satisfaction at all times.

OTHER DUTIES

Attend all assigned training sessions and departmental meetings to stay informed and aligned with brand standards. Comply with all health, safety, and hygiene regulations, ensuring spa facilities meet Raffles standards at all times. Maintain professional grooming and conduct in accordance with hotel policies.

Qualifications

EDUCATION & EXPERIENCE

Minimum 1 year experience in luxury spa or hospitality industry. Strong attention to detail and commitment to high standards of cleanliness and guest service. Physically fit and comfortable working in a fast-paced environment with regular movement

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates