Job Description

We are seeking a dynamic and experienced SPA and Recreation Manager to join our luxury resort in Ras Al-Khaimah, United Arab Emirates. The ideal candidate will oversee all aspects of our spa and recreational facilities, ensuring exceptional guest experiences and operational excellence.

• Manage daily operations of the spa and recreation facilities, including scheduling, staffing, and inventory management
• Develop and implement innovative spa treatments, wellness programs, and recreational activities to enhance guest satisfaction
• Lead, train, and motivate a team of spa therapists, fitness instructors, and recreation staff
• Ensure compliance with health and safety regulations, maintaining the highest standards of hygiene and cleanliness
• Create and manage budgets, monitor financial performance, and implement cost-control measures
• Develop marketing strategies to promote spa and recreation services, increasing revenue and brand awareness
• Collaborate with other departments to create integrated guest experiences and cross-promotional opportunities
• Handle guest inquiries, feedback, and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction
• Stay current with industry trends and best practices, continuously improving service offerings and operational efficiency

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 2 years of experience in spa and recreation management, preferably in a luxury hospitality setting
• Proven track record in team leadership, financial management, and customer service excellence
• Strong knowledge of spa treatments, therapies, fitness programs, and wellness trends
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders
• Proficiency in spa management software and Microsoft Office Suite
• Relevant spa and wellness certifications (e.g., International Spa Association certification) preferred
• Experience in marketing and promoting spa and recreational services
• Ability to work flexible hours, including weekends and holidays
• Familiarity with UAE hospitality industry standards and cultural sensitivities is a plus

Skills Required