Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success Group

Job Details Job Category

Customer Success Group

Seniority: all seniority levels considered - to be determined during the recruitment process Location: Casablanca, Morocco

Department Description

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology -- and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Job Details

Solution Architect Marketing Cloud

A Solution Architect (SA) is a strategic position to our customers within the professional services organisation. The SA is responsible for translation of customer business and technical requirements into a comprehensive solution. SA's are experienced customer consultants within strong social skills and broad business, technical, and interactive marketing industry knowledge.

Responsibilities Lead consultative engagements with customers on the technical and business challenges related to their digital marketing initiatives. Complete Solution ownership from requirements gathering to solution delivery working with variety of technical / non technical collaborators. Build, run and present a useful BRD/FSD (Blueprint) that aligns a customer's business needs to Salesforce Marketing Cloud & associated products. Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities. Conducts solutions presentations and acquires customer acceptance to solution design and give guidance through Solution deployment Prioritising multiple client engagements and work with associated team members. Actively participate in the community delivering reusable assets, success stories and helping the community grow. Support Account Executives and Go To Market teams with sales opportunities by validating solutions & finding opportunities in existing accounts. Travels to client sites for onsite discovery and solutions presentations. Not expected to exceed 25%

Requirements Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Validated experience of solution design & technical delivery of Marketing cloud or any equivalent marketing automation platform ( SAAS, Adobe ..) Experience leading customer-facing discovery sessions to conceptualize and design sophisticated business solutions. Experience detailing customer problems and software solutions using BRDs\FSDs, wireframes, diagrams, workflows and mockups. Excellent presentation and verbal skills with technical, non-technical, end-user, and executive audiences Past experience developing SQL with a RDBMS such as MySQL, Oracle, or MS SQL Server Familiarity with HTML, XML, CSS and JavaScript Strong understanding of SOAP APIs, REST APIs and integration architectures. Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance Understanding of sales process and methodologies preferred. Experience in the interactive marketing industry preferred but not crucial

Benefits & Perks: Check out our benefits site ( that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

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