Job Description

Job Title:

Software Implementation Consultant

Location:

Speed Auto Systems

:

Speed Auto Systems is seeking a skilled and client-focused Software Implementation Consultant to lead customers through the setup, configuration, and integration of our software solutions. The ideal candidate will ensure seamless deployment and client satisfaction, acting as a key liaison between clients and internal teams to provide customized solutions, troubleshoot issues, and support client adoption.

Key Responsibilities:

Client Consultation & Onboarding:

Engage with clients to assess business needs and tailor software configuration to meet their workflows. Develop detailed implementation plans, timelines, and necessary resources to ensure smooth project execution. Conduct virtual or on-site training sessions for clients, providing in-depth guidance on software features.

Software Implementation & Customization:

Configure and customize software solutions based on client specifications. Assist clients with integration into their existing systems and facilitate data migration, setup, testing, and validation. Ensure all implementation steps align with client requirements, supporting a smooth and successful rollout.

Technical Troubleshooting & Support:

Serve as the primary point of contact for clients during implementation, troubleshooting issues and resolving configuration challenges. Collaborate with internal development and support teams to address complex technical issues. Document client interactions, setup specifications, and issue resolutions comprehensively.

Ongoing Client Support & Handover:

Coordinate with the customer support team to ensure a smooth handover after implementation. Conduct post-implementation follow-ups to confirm client satisfaction and address any final adjustments. Provide feedback to product and development teams to enhance the software based on client experiences.
Requirements:

Education:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Experience:

3+ years in software implementation, consulting, or a related field, ideally with ERP, CRM, or enterprise software.

Technical Skills:

Proficiency in SQL, data mapping, and integration. Experience with enterprise-level software solutions preferred.

Communication Skills:

Strong verbal and written communication skills to facilitate technical discussions with clients.

Problem-Solving:

Analytical skills to diagnose issues and develop effective solutions quickly.

Customer Focused:

Demonstrated commitment to ensuring client success and satisfaction.
Additional Information:

Employment Type:

Full-time, may require travel to client sites.

Compensation:

Competitive salary and benefits per UAE standards.

Join Speed Auto Systems to deliver cutting-edge solutions and provide top-notch support to our clients worldwide!

Job Type: Full-time

Pay: From AED3,000.00 per month