Job Description

Job description Responsibilities

• Provide direct technical assistance to clients via calls, email, and chat.
• Good understanding of computer systems, other tech product.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by Clients.
• Provide remote infrastructure support delivery and performing problem cause analysis
• Collaborate with fellow support colleagues and other internal organizations to provide superior service
• Work directly with clients on high priority issues to deliver timely resolution and capture feedback to influence process / product improvements.
• In depth understanding of products and services offered and be able to articulate its functions and benefits to external audiences.
• Engage with current clients to get insights on new market requirements and offerings.
• Mapping potential clients and driving strategy to establish a long term relationship

Required Skills

• Confidence to continually grasp complex technical concepts that are new to you.
• Ability to understand technical jargon and articulate it as necessary to IT or business professionals.
• Excellent technical knowledge
• A keen interest in IT issues
• Initiative
• Presentation skills
• The ability to write reports and proposals
• The capacity to work well on your own or in a team
• Negotiating skills
• The ability to manage your time and plan your day effectively
• Lead Generation through Cold Calling, e-mail campaigns and online marketing
• Able to integrate knowledge across disciplines to include cold calling, consultative selling, product demonstrations, closing contracts, operation/process flow and product function
• Strong sense of initiative and personal leadership demonstrating the ability to function independently
• Strong business acumen, ethics and high integrity

Qualifications

• Bachelor's degree in any field, however, preferably in IT / communications stream.

Experience

• 2 to 3 years experience in Technical Support

Job Type: Full-time Salary: BD300.000 - BD400.000 per month Job Type: Full-time Ability to commute/relocate:

• Manama: Reliably commute or planning to relocate before starting work (Required)