Job Description

Job Purpose:

We are looking for a Software Engineer - Operations Support who will be responsible for application support, issue investigation, and minor development/enhancements across web and mobile platforms. The role requires strong troubleshooting skills, hands-on SQL Server experience, and working knowledge of full-stack development.

Key Responsibilities:

Provide L2/L3 application support for production systems across web and mobile applications Investigate, analyze, and resolve incidents, service requests, and defects within defined SLAs Perform root cause analysis (RCA) and provide permanent fixes where applicable Work closely with business, QA, and development teams to resolve operational issues Execute minor enhancements, bug fixes, and configuration changes in existing applications Write and optimize SQL Server queries, stored procedures, and scripts for data analysis and fixes Monitor application health, logs, jobs, and integrations Support deployments, hotfixes, and post-release validations Prepare operational documentation, SOPs, and incident reports


Job Specs:

Proficiency in frontend technologies: HTML5, CSS3, JavaScript, and modern frontend frameworks (React, Angular, Vue.js). Strong backend development skills in at least one programming language (Node.js, Python, Ruby, Java, or PHP). Experience with backend frameworks (e.g., Express.js, Django, Ruby on Rails, Spring Boot, Laravel) and databases (relational and NoSQL). Solid understanding of RESTful and GraphQL API design principles. Version control using Git. Problem-solving ability and self-driven learning. Strong communication and collaboration skills. * Mentoring and leadership skills.