Software Engineer
Dubai, United Arab Emirates
Job Description
Ref: JO-2304-110739 | Negotiable | Location:Dubai, United Arab Emirates | Added:18/04/23
Requirements:
- 5-10 years of Experience with Avaya
- He should possess T3 Level of troubleshooting provides an comprehensive level of log analysis
- Well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
- Should have In-depth technical Knowledge of server and VM architecture
- Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
- Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket
- Working knowledge of Complex call Routing architectures
- Certifications will be Value Added
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Job Detail
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Job IdJD1533695
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned