• We are hiring a Soft Skill Trainer for Industrial Catering
• The preferred candidate must have worked with organization with volume numbers of 10,000 and above.

• To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected benchmark.
• Ensuring Improvement of Quality Scores of Dos
• Custodian of Process and Product document
• Responsible to maintain the version control document for the respective up to date updated process and product.
• Responsible for completing the training within the defined time frame and handover to sales.
• Responsible for conducting refreshers training program based on the training need analysis shared by the Transnational Quality team.
• Responsible for Process Improvement Plan (performance management)
• To ensure that the agent numbers from a New Hire team who enter the re certification in Nesting \\stage is maintained at the lowest.
• Has to ensure that all the data relating to training are populated in the training event management within time frame agreed upon.
• Utilise the Web based training at the centre.
• Coordinate for the logistics requirement forth training at the respective centre.
• Responsible for the certification of the new hire training at the respective centre
• Responsible to increase training through put for the respective batch.
• Responsible for calibrating & shadowing of Trainees on a regular basis.
• Responsible for the MIS for the aligned process
• Responsible for the training deliverable) for the aligned process only
• Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc.

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