Description

Soft Services Supervisor - Facilities Management

Soft Services Supervisor is responsible for provision of soft services as well as support services to the University campuses and for managing a team of Cleaning Supervisors and onsite cleaning teams.

Operational Responsibilities

Soft Services:

• Oversee contract services for campus waste, trash management and recyclable removal from buildings .
• Work closely with the onsite contracting cleaning teams to ensure that the contract is being delivered in a proper manner.
• Supervise waste removals, general maintenance, periodic cleaning, deliveries and site emergencies and ensure that waste strategy expectations are met.
• Supervise the provision of professional and cost effective custodial services, to include overseeing contract for building exterior and window washing services, cleaning of upholstery, cleaning and repair of carpets and rugs- in all academic, administrative, residential, and common-use facilities on campus.
• Supervise the care and maintenance of University campus grounds and inspect the work of service contractors to ensure compliance with KU standards and Health and Safety regulations.
• Administer Procurement for soft services related (PR, Quotations, Execution, Receiving, Reports, Finances, etc\xe2\x80\xa6);
• Carry out daily site inspections and monitor the SLAs & KPIs for the soft services.

Security:

• Manage safe custody of keys in all buildings, including making duplication, collecting documentation needed and creating a key file for all sites.
• Ensure safety and securiity of offices, personal belongings of employees and office and laboratory equipments.
• Manage monitoring of CCTV, Access control and intruder alerts and report incidents, if any
• Prepare regular reports related to security incidents (accidents, theft, etc\xe2\x80\xa6)
• Maintain a customer-friendly service adhering to the agreed code of conduct.
• Review requirements for surveillance system and coordinate with Manager FM Operations for maintenance upkeep and/or upgrade
• Support other services as per Department requirements

General:

• Ensure that all work is carried out in a safe manner and in accordance with the relevant Health and
• Safety Regulations including Risk Assessments & Method Statements.
• Supervise the daily activities of team. Ensure optimal use of manpower and resources including sub-contractors and their staff.
• Evaluate service providers\' performance and provide feedback to the Manager
• Carry out Auditing of services, standards, and compliance through building inspections and daily maintenance
• Adhere to the University\'s information security and confidentiality policies and procedures, and
• report breaches or other security risks accordingly
• Coordinate with other departments to facilitate the accomplishment of tasks and responsibilities, as and when needed
• Perform any other tasks assigned by the Line Manager

Supervisory Responsibilities

• Provide coaching, guidance and mentoring as required to enhance the internal capabilities of the team and ensure the achievement of established objectives and plans
• Recommend appropriate training courses as per the pre-determined training needs, evaluate their effectiveness, and monitor their results
• Carry out performance appraisals for subordinates according to planned schedules and recommend necessary actions as per the applied practices
• Conduct periodic meetings with subordinates to ensure that priorities are clear and workflow is running smoothly
• Follow-up on employees\' administrative affairs such as vacations, leaves and other administrative and related affairs

Qualifications

• A Bachelor\'s Degree Business Administration or any other related field.

Experience:

• Expat a minimum of 7 years relevant experience
• UAE a minimum of 3 years relevant experience

Should you require further assistance or if you face any issue with the online application, please feel to contact the Recruitment Team ( ).

Primary Location: Abu Dhabi UAE
Job: Administration Supervisor
Schedule: Regular
Shift: Standard
Job Type: Full-time

Times Higher Education