Job Description

Ritaj Facility Management is seeking a professional and detail-oriented

Soft Services Coordinator

to oversee and manage the delivery of soft services across our facility management projects in Qatar. The ideal candidate must have a minimum of

3 years of experience in Qatar

in a similar role and possess the ability to manage day-to-day operations efficiently, ensuring the highest standards of cleanliness, hygiene, and customer satisfaction.

Responsibilities

Coordinate and supervise daily operations of soft services, including cleaning, pest control, waste management, landscaping, and concierge/front-of-house services. Ensure all soft services are delivered in accordance with company policies, client requirements, and industry standards. Monitor the performance of cleaning and service staff, ensuring tasks are completed to high-quality standards and within defined timelines. Conduct regular site inspections, audits, and quality checks to ensure compliance with service level agreements (SLAs). Manage inventory of cleaning materials, uniforms, and consumables, and ensure timely procurement and distribution. Prepare and submit periodic reports on service performance, incidents, and improvement measures to management and clients. Train, guide, and support soft services staff to maintain high performance and adherence to safety and hygiene protocols. Liaise with clients and internal teams to handle requests, resolve complaints, and provide effective solutions. Assist in staff rostering, shift scheduling, and attendance tracking to ensure optimal resource allocation. Ensure compliance with health and safety regulations and company standards at all times.

Qualifications

Minimum of

3 years of experience in soft services coordination or supervision

within the facility management industry in Qatar. Strong knowledge of soft services operations, especially cleaning, housekeeping, and customer-facing services. Excellent communication and interpersonal skills. Ability to handle multiple tasks and priorities with attention to detail and time management. Proficiency in using MS Office (Excel, Word, Outlook) and facility management systems. Familiarity with Qatari labor laws, safety regulations, and local operational requirements. Fluent in English; knowledge of Arabic or other languages is a plus. Valid Qatar ID and transferable visa preferred.
Please send your CV to christine@ritajwll.com

Priority will be given for immediate joiner.

Job Type: Full-time