Job Description

• Day-to-day management of social media communities, including, but not limited to, Facebook, TikTok, YouTube, Instagram, LinkedIn, monitor, moderate and manage chatter and conversations; identify and pacify negative sentiment and comments when possible
• Work with individuals and teams across organization to coordinate appropriate responses to conversations, especially during crises
• Exponentially increase the size and engagement of our social media community
• Generate proactive user engagement of opinion leaders, philanthropic supporters, Web influencers and journalists; build bridges through users, especially on blogs; Increase size of and nurture that community to amplify marketing efforts
• Establish and manage new social profiles, schedule and monitor posts
• Manage social media communications calendar, with content from contributors throughout the organization
• Curate and create content, including copy writing, photography and videography, content sourcing and aggregation, and web graphic design; work with other departments on all aspects, as needed
• Develop content production schedule; develop processes and workflows to maximize content output with available resources
• Conduct audit of existing social media presences, processes and tools and develop new where and when needed; improve integration with existing City of Hope online properties and channels
• Integrate social media efforts with those in web and digital media, media relations, marketing, fundraising and more
• Review content created by third party vendors and external agencies, providing feedback when appropriate to ensure content is aligned brand guidelines
• Cover and provide real-time updates via Facebook Live, Instagram Stories, TikTok
• Develop social media plans for events that include execution timelines, content opportunities, photography and videography shot lists, etc.

Reporting and Analytics

• Produce and manage reporting and analytics of all social media activity, including daily, weekly, monthly and quarterly reports
• Define program and campaign specific goals and KPI's, and manage outcomes against them
• Identify and develop tools and methodologies for reporting on social media activity

Required Skills:

• At least 3 years of experience in terms of managing medium to large social media communities, Web designer/producer, Web/online marketing experience.
• Proven track record of program and campaign success in social channels, including, but not limited to, Facebook, Twitter, YouTube, LinkedIn, Instagram, and blogs
• Deep knowledge of social and web concepts, including mobile, location-based services, contests and promotions, and social commerce
• High competency with Adobe Creative Suite, particularly Photoshop, Illustrator
• Content marketing, fundraising, PR and SEO knowledge .

Job Type: Full-time Salary: From QAR5,000.00 per month Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Required)