Job Description

Job Information

Date Opened

12/18/2025

Job Type

Full time

Industry

Marketing

Work Experience

1-3 years

Salary

10000 - 16000

City

Cairo

State/Province

Al Maadi

Country

Egypt

Zip/Postal Code

11311

Community Monitoring & Moderation

Actively monitor comments, DMs, mentions, and tags across all brand social media accounts and respond in a timely, respectful, and professional way.

Responding to Inquiries & Frontline Support

Answer basic questions about programs, workshops, events, locations, and processes, and escalate more complex inquiries to the relevant teams.

Maintaining Brand Tone & Voice

Use the appropriate voice and tone for each brand while keeping communication clear, empathetic, and aligned with brand guidelines.

Community Safety & Issue Handling

Identify and handle spam, harassment, misinformation, or inappropriate content, and escalate sensitive cases when needed.

Feedback, Themes & Insight Sharing

Capture recurring questions, issues, and feedback, and share simple summaries with Marketing and brand leads to improve communication and user journeys.

Campaign & Launch Support

Support campaigns and launches by closely monitoring engagement, answering related questions, and flagging strong stories or high-interest posts.

Cross-Brand Coordination

Balance priorities across multiple brand pages, and communicate with internal teams when volume is high or additional input is needed.

Payment & Admissions Coordination

Direct users to the correct payment and registration channels, share only verified information, and coordinate with Finance and Admissions when issues or repeated questions arise.

Requirements

1-3 years of experience in social media moderation, community management, customer support, or a similar communication role. Excellent written communication skills in Arabic and good command of English. Ability to manage interactions across multiple platforms (Facebook, Instagram, TikTok, YouTube, LinkedIn) and multiple brands. Strong professionalism in handling sensitive conversations and resolving issues calmly. Organized, responsive, and able to multitask in fast-paced digital environments. Familiarity with tools like Meta Business Suite or other social inbox tools. Strong customer service mindset and community-building mindset.
Comfortable using basic digital tools: Google Workspace, spreadsheets, etc...

Preferred Qualifications and Skills

Experience working in a startup, agency, or multi-brand environment.


Familiarity with social media management tools


Familiarity with CRM tools.


Familiarity with makerspaces, Fab Labs, digital fabrication tools, and maker culture.

Benefits

Competitive compensation package.

Social and medical insurance.

Hybrid working Mode & Flexible working hours - Part-time
Collaborative and inclusive work environment.

Professional development and growth opportunities.
Pleasant workspace