Job Summary (List Format):
- Act as the primary onsite liaison between the customer and GBM's Managed Detection and Response (MDR) services.
- Administer and manage Security Information and Event Management (SIEM) systems, including onboarding new log sources and updating asset visibility.
- Support and coordinate incident response activities, ensuring timely triage, validation, escalation, and communication of security incidents.
- Assist in reviewing and handling security alerts, tickets, and incident reports generated by the MDR team.
- Participate in periodic service review meetings, providing input on incident trends and threat intelligence.
- Ensure critical security alerts and incidents are promptly communicated to relevant customer stakeholders.
- Document and maintain operational procedures, runbooks, and reporting templates in alignment with MDR processes.
- Collaborate with the customer's IT and security teams to support investigations, incident remediation, and compliance audit requirements.
- Utilize and demonstrate familiarity with FortiSIEM and various Endpoint Detection and Response (EDR) solutions.
- Prefer candidates with a minimum of 4-5 years relevant experience (8+ years total), SIEM administration skills, and cybersecurity certifications.
- Candidates who know Arabic and/or are already in the UAE with MOFA-attested degrees are preferred.
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