We are currently looking for for SMS Channel Support Engineer for our UAE operations with the following terms & conditions.
Experience & Skills
Minimum 5\xe2\x80\x947 years of experience in IT sector in a similar role.
Worked in any banking sector within IT development or channels platforms.
Experience in Linux/Unix OS.
Experience in SDLC and Methodologies.
Experience in Team Work.
Experience in any of programming languages like Java/C++/HTML/Javascript/CSS.
Experience in SQL/Oracle Database.
Excellent troubleshooting skills.
Very good communication skills.
Key Accountabilities of the role
SMS Channel Support Engineer Ensure assigned systems of responsibility to be available 24/7 to Bank\xe2\x80\x99s customers with high level of availability, performance and application security without any business impact or financial loss.
Provide technical operational support and issues and problems resolution for assigned systems
Deliver IT projects and tasks assigned for the agreed scoped business requirements, within planned budget, and planned time
Comply with Bank\xe2\x80\x99s IT processes, and procedures.
Ensure business continuity by conducting periodic system health check, DR rehearsal, security updates, technology updates, backups, hardware maintenance, software maintenance, license maintenance, and technical design improvement to assigned systems
Support requests of information, dashboards, MBLs and adhoc reports related to assigned systems.
Maintain the service level of vendors support and quality of development.
Improve awareness and keep knowledge up-to-date about supported systems and related IT technology solutions.