Sme Service Advisor (on Site)
United Arab Emirates, United Arab Emirates
Job Description
SME Service Advisor (On-Site) | Al Futtaim Automotive | Toyota
Overview of the role
We are currently looking for competent & performance driven SME Service Advisor (On-Site) to work with to join our Toyota team in Abu Dhabi. This role is the representation of the brand & division to the lapsed aftersales SME customers. Main task is to offer specific tailored service pricing and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.
What you will do
Overview of the role
We are currently looking for competent & performance driven SME Service Advisor (On-Site) to work with to join our Toyota team in Abu Dhabi. This role is the representation of the brand & division to the lapsed aftersales SME customers. Main task is to offer specific tailored service pricing and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.
What you will do
- Build long-term relationships with customers to ensure SME customers retention & loyalty.
- Achieve financial objectives by selling periodic maintenance & general repairs, to meet monthly revenue targets.
- Actively engage with the customer through consultation on customer needs & service requirements, coordination with workshops in dedicated region to ensure smooth customer\xe2\x80\x99s journey
- Ensure that all customers from the SME aftersales lapsed customer list are contacted, visited, offered with menu pricing.
- Building relationship with SME Managers & Sales Executives to get the correct contacts in targeted companies (whenever is possible, to do jointly visits)
- Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
- Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
Bayt
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1564950
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationUnited Arab Emirates, United Arab Emirates
-
EducationNot mentioned