Job Description

Synopsis
As an Entry-Level Site Reliability Officer (SRO), you will support the stability, performance, and scalability of our systems by combining software engineering principles with IT operations practices. Under the guidance of senior engineers, you will assist with automation, monitoring, incident response, and system maintenance to help ensure reliable service delivery. This role is ideal for candidates eager to grow in a collaborative environment focused on system resilience and continuous improvement.
Accountabilities

• Assist in monitoring system performance, availability, and reliability across services.
• Support the development and maintenance of automation scripts to reduce manual operational tasks (toil).
• Learn and contribute to the implementation of safe deployment strategies and basic change management practices.
• Participate in incident response efforts by helping investigate and document issues, sometimes in an on-call capacity, depending on the incident.
• Collaborate with team members to improve observability through dashboards, logs, and alerting tools.
• Contribute to writing and maintaining technical documentation and playbooks.
• Support capacity monitoring and learn how to identify potential scaling or cost issues.
• Work within an agile team environment, actively participating in team meetings and reviews.
• Stay up to date with trends in SRE, DevOps, and cloud computing through training and mentorship.

Education & Experience

• 4+ years relevant experience in a related field
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or recent graduate/final-year student).
• Basic knowledge of scripting or programming in languages such as Python, Go, or Bash.
• Familiarity with Linux/Unix operating systems and system administration concepts.
• Understanding of networking, cloud services (e.g., AWS, Azure, or GCP), and version control (e.g., Git) is a plus.
• Interest in learning about CI/CD pipelines, monitoring tools, and infrastructure as code (IaC).
• Strong analytical and problem-solving mindset with attention to detail.
• Good communication and teamwork skills, with a willingness to learn from peers and mentors.
• ITSM processes & tools

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
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Skills Required