Job Title

Site in Charge

Business

Retail Segment

Job Purpose

Reporting to the RFS, the site in-charge is responsible for the overall operation of the site including all activities and has specific accountability for the performance of the forecourt, convenience store and overall site presentation.
A site in - charge is the key representative between the company and the customer and as such is responsible to ensure that the company standards & objectives are met through leading, motivating & developing all staff reporting to him / her.

Principal Accountabilities

Customer Service
Manage the customer service experience by ensuring that employees provide at all time the standard customer service; In addition, dealing with all customer complaints in a professional, courteous, and timely manner and informing the RFS / area manager of any serious or ongoing complaints.
Accountable to achieve sales targets and drive financials performances of the site In conjunction with the RFS / Area Manager, analyse monthly profit and sales reports for all areas of the business including convenience store and forecourt. produce action plans to address any areas of financial performance, which require improvement.

Administrative Responsibilities
The Site In-charge is responsible for:
Monitoring of all shifts
Conducting nights visits/inspections and report any findings as well as follow up with different departments and come up with action plans.
Merchandise Management (Store & Forecourt)
To ensure that sufficient stock of all products is available always to satisfy all customer demands.To ensure that no LTI occurs at the site

Additional Principal Accountabilities

Experience

College graduate or equivalent in business administration or Finance Adequate written and verbal communication with English and Arabic
Strong analytical and numerical skills

ENOC