Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. What you'll be doing The job holder of this position is responsible for assisting the Store Manager in managing the team, ensuring the attainment of sales target, delivering an outstanding guest experience, maintaining the shop and brands merchandizing and managing the stock, in alignment with the Company’s policies and procedures. What you’ll need to succeed 1. Organizational: Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner 2. Operational: Implement activities under minimal supervision
Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner Guest Experience Focus: Build and maintain guest experience standards in order to build strong loyalty
Ensure consistency in customer service delivered and handle all complaints Sales Focus: Assist in the achievement of sales target allocated to the store
Participate with the sales executive team in generating sales through high selling techniques
Manage VIP Guests relationships
Ensure stock levels are maintained as per guidelines
Ensure adherence to safety and security policies Stock Replenishment: Enter all received goods in Baan inventory and ensure proper record of all stock movements
Order and replenish all goods to avoid any out of stock situation
Assist the Shop Manager in preparing for inventory audit Merchandising: Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
Implement all merchandising as per the Brand’s visual merchandising guidelines
Conduct daily walkthroughs to check presentation standards Team Management Support: Understand and communicate the organization’s priorities to ensure team’s alignment with Group’s objectives
Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
Assist the Shop Manager in defining areas of responsibility for each sales team member
Manage, engage and guide the team reporting to the Store Manager Participate in relevant projects and community activities as and when needed What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.