Job Description

Position Overview

We are seeking an experienced and motivated

Retail Shop Manager

to lead our Vape stores operations and drive success. The ideal candidate will be a results-driven leader with strong interpersonal skills and a passion for retail. This role involves overseeing daily operations, managing staff, and ensuring customer satisfaction while meeting sales targets.

Key Responsibilities

Store Operations Management

: Oversee all aspects of store operations, including inventory management, Bulk Restock orders, merchandising, and visual displays.

Team Leadership

: Recruit, train, and supervise store staff, fostering a positive and productive work environment.

Sales Performance

: Develop and implement strategies to achieve and exceed sales goals, analyzing performance metrics regularly.

Customer Experience

: Ensure exceptional customer service by addressing inquiries, resolving complaints, and maintaining a welcoming atmosphere.

Financial Management

: Monitor budgets, track expenses, and prepare reports on store performance and profitability.

Compliance and Safety

: Ensure adherence to company policies, health and safety regulations, and legal requirements.

Vendor Relations

: Collaborate with suppliers and vendors to maintain product availability and quality.

Marketing Initiatives

: Schedule & Support promotional campaigns and events to attract new customers and retain existing ones.

Administrative Tasks

: Track and perform all administrative work, including maintaining proper records of sales, inventory, employee schedules, and compliance documents.

Qualifications and Skills

Proven experience as a Retail Shop Manager or in a similar leadership role. Strong knowledge of retail operations, sales strategies, and customer service principles. Excellent communication, leadership, and problem-solving skills. High school diploma required; a degree in Business Administration or related field is a plus.

English fluency is required

for effective communication with customers, staff, and stakeholders. Ability to analyze data and make informed business decisions. Proficiency in using POS systems and Microsoft Office Suite.

What We Offer

Competitive salary and performance-based bonuses. Comprehensive training and development opportunities. Employee discounts and other perks. A supportive and inclusive workplace culture.
Job Type: Full-time

Pay: AED4,500.00 - AED5,500.00 per month

Application Question(s):

* Describe a time when you successfully implemented a new process or initiative in your store. What was the outcome?