Job Description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

About the role:

This role will be responsible to manage Port Services operations and port sales development, continuously driving service quality and effectiveness. Actively manage resources and processes related to the Agency services provided by WPS within designated ports. The Ships Agency Territory Manager reports to the Ships Agency Vice President Africa, Middle East & Indian Subcontinent and works closely together with other Ships Agency Managers, Sales Managers and Port Services Operations/QHSSE Directors and Managers.

An overview of the role responsibilities: . Controlling and monitoring of all Port Services activities, including compliance, within assigned territory. . Ensuring Ships Agency performance and service quality is according to Standard Operating Procedures (SOP). . Identify new means of achieving cost savings, including vendor discounts on behalf of the principal. . Selecting, appointing and evaluating vendors and suppliers, ensuring compliance with WPS procurement governance. . Actively identify new business and sales opportunities in the territory/country and work with Port Services sales to promote local ports towards customers. . Participate in regular customer visits and business reviews. . Report on port and traffic developments within assigned territory. . Ensure profitable port operations by increasing revenue, whilst driving efficiencies to control costs. . Ensure correct amount of pre-funding is received, or the correct level of authority has approved any deviation, prior to performing the port call, in line with the Chart of Authority. Same to be ensured when additional funding required prior vessel's sailing. . Ensure procedures relevant to Disbursement Accounts production are implemented and optimized. . Responsible for supporting and ultimately driving the collection of spot port call receivables . Ensure efficient and competent resources are appointed at port location(s). . Ensure onboarding and regular training is conducted for all employees. . Overall Port Services QHSSE compliance within assigned Territory and use of Take 5 as appropriate. . Monitor and adhere to code of conduct and compliance. . Respond timely and effectively to customer complaints and IP's and take the necessary actions for prevention.

Accountabilities This position will be measured against: . Port Contribution territory . EBIT territory . EBIT margin territory . AR > credit time territory . Service Quality Level (Customer satisfaction/ IP response effectiveness/Blue Pennant) . Adherence to SOP . Comply with the ISO 9001 and ISO 45001 standards, Take 5

Who are we looking for?

Candidates should ideally have below mandatory requirements . Bachelor degree within Maritime or Business management field, or alternatively work experiences compensating for formal education. . Extensive experience in Ships Agency service operations - min. 5 yrs. . Excellent communication skills and a very good command of the English language (oral and written). . Strong customer relationship skills. . Strong financial awareness & control. . Systematic & accurate nature. . Team Building skills. . Computer literate.

Where is this role based from? Bahrain

Applying Sounds interesting? If you can see yourself in this role, please let us know why you are our new Ships Agency Territory Manager - Bahrain & Kuwait.

Deadline for sending in applications: 8th April 2023

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