Job Description

The Service Coordinator is responsible for supporting the smooth delivery of child development services by coordinating appointments, managing communication between families and clinicians, maintaining documentation, and ensuring high-quality administrative and operational support to the department.



1. Administrative & Operational Support


Coordinate daily schedules for therapists, psychologists, and other child development specialists.


Manage appointment bookings, cancellations, and follow-ups.


Maintain and update patient records in the system ensuring accuracy and confidentiality.


Prepare reports, meeting minutes, and departmental correspondence.


2. Family & Patient Support


Serve as the first point of contact for families seeking services.


Provide clear instructions regarding assessments, therapy sessions, requirements, and follow-up steps.


Assist families with registration, documentation, insurance queries, and service-related inquiries.


3. Coordination & Communication


Support multidisciplinary team meetings by organizing schedules, compiling case notes, and preparing files.


Facilitate communication between internal departments including billing, insurance, nursing, and medical records.


Ensure timely follow-up on pending approvals, authorizations, and referrals.


4. Documentation & Compliance


Ensure all documents, assessment forms, and therapy plans are properly filed and updated.


Adhere to organizational policies and compliance requirements (including confidentiality).


Track service utilization, attendance, and follow-up actions.


5. Quality & Service Improvement


Assist in monitoring patient satisfaction and gathering feedback for service improvement.


Support the department in organizing awareness events, workshops, and parent engagement programs.


Identify gaps in service flow and provide suggestions for process enhancement.



Qualifications & Skills


Bachelor's degree in Administration, Psychology, Education, Social Work, or related field (preferred).


Experience in healthcare or child development services is an advantage.


Strong communication and interpersonal skills, especially with children and families.


Excellent organizational and multitasking abilities.


Proficiency in MS Office and hospital information systems.


Ability to work collaboratively with a multidisciplinary team.