Experience: 8+ years in ServiceNow Discovery and ITOM
Role Overview:
We are seeking a highly skilled ServiceNow Discovery Specialist with deep knowledge of Discovery architecture, troubleshooting, and integrations. The ideal candidate will have hands-on experience with VMware, AWS, Azure, Kubernetes, and a strong understanding of MID Server operations, protocols (SSH, WMI), and Discovery patterns.
Key Responsibilities:
ServiceNow Discovery & ITOM:
Configure and maintain ServiceNow Discovery schedules, credentials, and patterns.
Implement and optimize Discovery for on-prem and cloud environments (VMware, AWS, Azure).
Perform Kubernetes cluster discovery and ensure accurate CI population in CMDB.
Troubleshoot Discovery failures, credential issues, and MID Server connectivity.
MID Server Management:
Deploy, configure, and maintain MID Servers for Discovery and orchestration.
Understand how MID Server executes probes and sensors for data collection.
Protocols & Connectivity:
Strong knowledge of SSH (Linux/Unix) and WMI (Windows) for credential-based access.
Validate and troubleshoot firewall, ports, and authentication issues.
Cloud & Virtualization Expertise:
Configure AWS and Azure Discovery using ServiceNow patterns and APIs.
Kubernetes Discovery:
Implement Kubernetes Discovery patterns for pods, nodes, and clusters using ServiceNow recommended approach
Troubleshooting & Optimization:
Analyze Discovery logs, MID Server logs, and fix pattern/script errors.
Optimize Discovery schedules for performance and accuracy.
Required Skills & Experience:
ServiceNow Discovery & ITOM (mandatory).
Strong understanding of Discovery architecture, probes, sensors, patterns.
Hands-on experience with VMware vCenter, AWS EC2, Azure resources, and Kubernetes clusters.
Knowledge of SSH, WMI, and credential management.
Familiarity with ServiceNow CMDB best practices.
Scripting knowledge (JavaScript, PowerShell, Python) for pattern customization.
Experience with MID Server deployment and troubleshooting.
ServiceNow Certified Implementation Specialist - Discovery
* Understanding of ITOM Health, CMDB data and structure, Service Mapping and Event Management.
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