Job Description

Job Title: Senior Specialist ServiceNow Developer Location: Abu Dhabi Experience: Min 3 Years Language: English Education: Bachelor's degree Certificate In ServiceNow Certified Implementation Specialist or related certifications In Professional Scrum Master, Scrum Developer, or related certifications ITIL Foundation level or higher General Summary Implement ServiceNow platform capabilities specifically the ITAM, ITSM, ITOM, HRSM and SecOps modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations. Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer. Implement and utilize tools to regularly monitor and analyse system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability. Use a systematic approach and a wide breadth and depth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues. Respond to a broad range of service requests by engaging with end users to investigate, diagnose, and resolve their concerns. Create and maintain catalogue and workspace user experiences and automated process flows of moderate complexity, which may include limited scripting, in accordance with established standards and best practices. Implement and maintain supported integrations with other vendor platforms. Design and write technical and customer accessible documentation and lead the delivery of other relevant training. Formally teach and mentor other staff in ServiceNow use and functionality. Proactively maintain technical and functional knowledge applicable to the ServiceNow platform. Oversee and deliver strategic and operational projects for specific platform capabilities. Identify opportunities for new/improved integrations, and guide the design process along with SMEs, business process analysts, and stakeholders. Facilitate governance processes necessary to successfully operate the processes and modules implemented in the platform. Participate in a 24x7x365 on-call rotation to support the platform, promptly responding to incident notifications, and escalating them when necessary.