Servicenow Business Analyst – Itsm
Dubai, DU, AE, United Arab Emirates
Job Description
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Key Responsibilities:
Gather, analyze, and document business requirements for ITSM processes using ServiceNow Collaborate with stakeholders to identify business challenges and opportunities for improvement Translate business needs into detailed functional and technical requirements Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.) Conduct workshops and stakeholder interviews to validate requirements and design decisions Support UAT, training, and deployment activities Provide post-implementation support and continuous improvement recommendations Develop process documentation, user stories, use cases, and workflow diagrams Ensure compliance with governance, best practices, and organizational standards
Qualifications:
Experience working in large-scale ServiceNow implementations Familiarity with reporting and dashboarding in ServiceNow Experience with integration of ServiceNow with other platforms/tools Ability to work independently and as part of a cross-functional team
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Job Detail
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Job IdJD2086011
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned