Job Description

Objectives: The Service Technician will be responsible for accurately diagnosing, repairing, and testing gas detection equipment in a timely manner, with the highest quality, and in accordance with ISC policies and procedures. They will be trained and knowledgeable on all ISC service processes (IRO, CRO, iNet, Rental) and trained and competent in diagnosing, repairing and testing of all instruments and docking stations! The Service Engineer will be based in Saudi Arabia and will harness their leadership and technical abilities to drive team performance! Essential duties and responsibilities: Mentorship Ensure that all operations and activities follow ISC and government policies and regulations Develop, coach and mentor other technicians to ensure training and competency requirements are met Coordination Review and make decisions in conjunction with other members of the Service Team Monitor various work queues to fulfill customer requests Assist other teams with basic job duties as required Maintain documentation and records Technical Expertise Diagnose, repair, configure and test gas detection equipment with a focus on quality Work with proprietary software to program special settings for sensors, users and locations Cross-trained and knowledgeable all service processes including IRO, CRO, iNet, and Rental Cross-trained and highly competent on all instruments, as well as docking stations Testing and preparation of rental instruments and accessories Visits to Customer sites and perform Diagnostics, Repair, Trials and Trainings Travelling in business regions for site installation, commissioning, trainings and supports as needed Accurate entry of customer information into Oracle, Salesforce or iNet control Communicate issues and follow-up o the customer by phone or email All other duties as assigned including Logistics Coordination, Shipping and Receiving Spare Parts, Instruments as directed by reporting Manager Inventory management and material handling daily as and when required Issue warranty parts to distributors and accountable for inventory of calibration gas and spares Process Improvement Monitor to ensure all policies, procedures and standards are being followed on daily basis Lead in development, update, review and promotion of Service SOP's (Standard Operating Procedures) and documentation Complete necessary trainings and apply FBS fundamentals on regular work Communicate process and follow standard works as necessary Proactively seek continuous improvement of Service Department processes (Kaizen), providing continual evaluation of the team's processes/methods and enacting change as necessary to assure the most effective use of resources and equipment Participate in departmental daily management and performance reporting Maintain a clean, safe, and functional work area Qualifications Skills and work traits (required): Commitment to safe work practice Ability to plan and schedule work Excellent interpersonal skills in English, both verbal and written, with internal and external partners Very organized and capable of performing multiple tasks simultaneously Superior attention to detail and willingness to take ownership of projects and tasks Ability to work well with others in a cross functional team under minimal supervision Proven experience in providing excellent customer service Set a positive example and fulfill responsibilities with integrity, ethics, and professionalism Skills and work traits (preferred): Kanban knowledge Valid Saudi Driving License Technical Competencies (required): Bachelor's engineering degree in electronics or equivalent experience Soldering skills and mechanical assembly skills Advanced troubleshooting skills Advanced computer and typing skills Experience in manufacturing, assembly or repair/service environments Demonstrated capability to work independently on complex and multiple projects requiring judgement to resolve problems Technical Competencies (preferred): Strong knowledge of ISC Support Systems (Oracle, JIRA, Service Desk, iNet Systems, Salesforce, Windchill, DSSAC) Advanced proficiency in MS Office Applications (Word, Excel, Outlook) Experience in repairing surface mount PCBs High proficiency in using standard measuring tools and electronic diagnostic equipment Strong skills in troubleshooting to a component level Knowledge of toxic and explosive gas monitoring Physical demands: While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, reach with hands and arms, walk, talk, and actively listen. The employee may be required to regularly use hands and digits to handle or feel work material. The employee may be required to frequently lift or carry up to 20 lbs. and on occasion, be required to lift or carry up to 50 lbs. The employee may be required to frequently ascend/descend stairs/steps, especially at field locations. The employee must be able to use/wear applicable personal protective equipment which may include but is not limited to safety-toed foot wear (with ankle height support), back support belt, hearing protection, and safety eye-wear with side shields. Equal Opportunity Employer Note: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time, with or without notice. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Schedule: Full-time