to join our after-sales team in a dynamic automotive environment. The ideal candidate will assist in providing exceptional service support, ensuring customer satisfaction, and handling post-sales operations efficiently.
Key Responsibilities:
Assist customers with inquiries related to vehicle servicing, maintenance, and repairs.
Coordinate service appointments and ensure timely follow-up on customer feedback.
Maintain service records and ensure accurate data entry in the system.
Communicate effectively with technicians and service advisors to keep customers informed on service status.
Support in preparing service estimates, job cards, and invoices.
Ensure customer complaints are logged, escalated if necessary, and resolved promptly.
Promote after-sales services, service packages, and value-added products.
Monitor and update service reminders and follow-up schedules.
Prepare reports on service performance, customer satisfaction, and service trends.
Requirements:
Bachelor's degree or diploma in Business Administration, Automotive Technology, or a related field.
1-3 years of experience in a customer service or support role, preferably in the automotive sector.
Excellent communication and interpersonal skills.
Strong organizational skills with attention to detail.
Proficient in MS Office and customer management software (CRM).
Knowledge of automotive products and services is a plus.
Fluency in [insert local language] and English.
Preferred Traits:
Friendly, courteous, and patient demeanor.
Ability to handle pressure and manage multiple tasks simultaneously.
A proactive approach to problem-solving and continuous improvement.
Team-oriented with a positive attitude and willingness to learn.
Work Environment:
Office-based with regular interaction with customers and technical staff.
Job Types: Full-time, Permanent
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