Job Description

**What you'll do:**

The primary function for the role is to provide Field Sales and Field Service teams with pre- and post-sales technical and application administrative support, including maintenance service administration, quotation and contract management, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web.

**Responsibilities:**

+ Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times

+ Meet the quotation and contract administration requirements set by field service and field sales teams, supporting sales targets for Power Quality products and related service maintenance contracts

+ Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries

+ Constant cooperation with sales, service and Power Quality product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes

+ Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer

+ Detect and escalate problem or error with data that he/she is responsible for

+ Proactive participation in team related tasks (projects, events, visitors, extra tasks)

**Qualifications:**

+ Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree

+ Customer service experience preferably in electrical/IT/telecommunication business

**Skills:**

+ Knowledge of Power Quality products is desired

+ Knowledge in ERP, CRM

+ Good analytical skills to manage databases of customer data with high reliability

+ Proficient in creative problem solving, conflict resolution, and managing priorities

+ Able to support other team members beside daily work

+ English language at advanced level

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.