Job Description

Date Posted: 2023-05-25 Country: Saudi Arabia Location: Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia

Role: Service Sales Estimator Location: Jeddah or Riyadh, Saudi Arabia Contract type: Full Time

Build a career with confidence

At Carrier, you're joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet - and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way - our vision, values and culture. Carrier's greatest assets are the expertise, creativity and passion of our employees - and we're excited for you to join the team.

About the role

This position is for an established professional in Customer Service, who works under general supervision in responding to customer calls. Resolves moderately complex inquiries, collects and analyses customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.

Requirements BA degree or technical diploma 2 years of working experience in pre-sales or estimation Experience in HVAC sector is preferred Problem identification and resolution skills Good written and verbal communication skills Good work organization/detail oriented Time management Supervisory skills Fluency in English and Arabic

Responsibilities

As a Service Sales Estimator, you'll be responsible for: Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints. Uses organization and product knowledge to address more difficult inquiries and provide follow up. Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed. Research published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met. Collects and consolidates information regarding customer interactions and transactions, analyses customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services. May provide after-sales support for various client contracts. Uses available estimator tools & processes to assemble estimates for the assigned area of responsibility that capture materials, labour, expense, and subcontractor costs as necessary. Manages the estimate data through the booking process and release meeting. Reviews estimate with appropriate operations & sales team to get mutual agreement on estimate. Develops consensus/buy-in before presentation to customer. Consults with sales and operations team to appropriately assess risk. Secures pricing from outside vendors and suppliers, mechanical and electrical subcontractors including scope, terms and conditions, bid forms, and contract reviews. Liaises with Supply Chain Department to obtain best available pricing for project estimates, as required. Assist in identifying specification issues or interpretation discrepancies and providing solutions to resolve. Works with appropriate sales team to develop understanding of customer requirements, critical areas and needs. Maintains estimating database with current material pricing for assigned area of responsibility. In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. Benefit from our great workplace environment and culture. Participate in incentive plans. Get development and learning opportunities Get a competitive salary and benefits, suitable to your seniority level.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice

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