Job Description

Responsibilities and duties:

Work directly with the dispatcher in organizing the daily service calls and installations and ensuring a solid working team. Need to have an understanding the how the service & maintenance process works Assess and estimate costs for Service work jobs. Review work sheets for service work performed before being sent to customers to ensure accuracy and quality work. The Service Supervisor will keep all the contracts for the customers up to date and also track and follow up on sales leads Perform other related tasks as assigned by the immediate Supervisor/Manager. Organize & assign daily tasks to team of Technicians & Engineers. Offer technical assistance to clients and subordinates. Prepare & submit technical reports for clients and internal departments

Accountabilities:

To delegate jobs and make sure that works get done, with and through others. Ensure safety compliance of workers.

Qualifications:

Associate/Bachelors Degree in Engineering or any related course

Years of Experience:

Minimum of 2 years related experience in supervision Minimum 8 years of experience in refrigeration

Person Requirements:

Able to work under pressure and meet tight deadline. Excellent interpersonal and communication skills. Knowledge of AutoCAD, MS Office. Good administrative skills and attention to details. Good computer literacy. Must have strong follow up skills for technical assistance and be very organized. This person must have full knowledge of refrigerant codes and replacements Sound Technical knowledge of refrigeration plants & systems Ability to share knowledge & train subordinates

Communication and Interaction:


Internal: Workers/ Senior Supervisor/ Manager


External: Clients