Job Description

Job Title Service Owner

Description

Company Description
Ready to join our exciting transformation at the biggest bank in the Middle East? Now is your chance! By being part of our journey here at FAB, you can make a real impact on customers, employees, shareholders and communities. In return, youll have everything you need to be part of the #growstronger movement. If youre looking for a career that will
help you stand out, kindly apply.

Leads one or more Service Delivery teams within a Service (depending on technical complexity of applications and stakeholders being managed)
Manages end 2 end service roadmap & implementation for the Service Teams in their remit
Works closely with other Service Owners to delivery initiatives impacting multiple teams and applications
As Service Owner you will lead and be responsible for one or mutiple Service teams under a Service basis the complexity of technology, number of applications and stakeholders being managed . You will ensure the Service team / teams are mobilized and shaped up as per the Service Delivery Model. The responsibilities will include :
Acts as a Servant leader & creates autonomous Team
Owns & Manages ETE Technology Service roadmap and Execution
Own the support and refresh of applications tagged to the Service delivery team
Leads and drives Agile & DevOps ways of working
Ensures consistencies across requirements for the Services managed
Engages with Product owners and related Service Owners to deliver features impacting multiple applications
Key Responsibilities:
Define vision & value proposition along with Business
Builds trust & relationship with Business
Service Strategy Input, shaping & maintaining the service catalogue.
Oversight on Demand Management & Release Milestones
Financial, Compliance and Risk Management complied
Setting the right KPIs and OKRs for Service Teams and tracking progress
Managing and coordinating cross-services deliveries
Shaping the right Agile Culture, Mindset and Maturity
Jointly defines the Technology strategic roadmap which lead to Service Teams backlog
Works closely with the Product Owners and stakeholders to deliver the target business value
Empowers, supports and guides the Service Teams to work effectively
Is aware of initiatives in other Domains and ensure alignment / overlap
Provides guidance and extensive support for Service Delivery activation and gradual Agile transformation
Accountable for delivery of feature / release for the Service within scope and timeline
Supports Service Delivery Managers and Scrum Masters in delivery of Feature
Should be aware of project risks / issues and responsible to support the team in avoiding any impact on the program delivery
Ensures the engineering team has recovery plan / back-up plan for mitigating any risk/ issues
Ensure risks / technology vulnerabilities identified during program execution are managed as per IT risk management process and work closely with the team for fixing / mitigating the risk by including in backlog
Qualifications
10+ Years of Experience in SDLC or Service Management and atleast 5 years of extensive specialization in a expertise area.
Functional and technical understanding of critical systems and banking services
Manages and maintains the overall progress of service delivery for their team / teams
Oversee all aspects of quality assurance (technical and non-technical requirements) including establishing metrics, applying FAB established standards
Creative thinker and problem solver, able to distill complex problems down to actionable items
Deep and broad knowledge of current and emerging technologies that affect the business
Expert in designing, implementing, and troubleshooting major portions of a production stack
Sufficient level of technical background to provide highly credible leadership to development teams and to be able to accurately and objectively evaluate complex technical risks and issues.
Ability to balance conflicting and changing demands through prioritization and a pragmatic approach
Excellent communication skills with a capacity to present, discuss, and explain issues coherently and logically, in writing and verbally

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