Addax Office Tower Reem Island, Abu Dhabi, United Arab Emirates
Full-time
Division: GCOO
Sub Division: Group Technology
Company Description
Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
Service Delivery Manager is responsible for the delivery of the initiatives (both scrum delivery by service team or project & program delivery) that have interdependency amongst Services (within a Domain) and vendors. They make sure that requirements are on the backlog of the required various service teams , are prioritized and worked upon for timely implementation. Generic Accountability
Service Delivery Manager is program management expert with complex program/ project implementation experience. This resource will have Payment Service level expertise.
Key responsibilities includes to work with Service Owners , respective scrum masters and their teams to come up with implementation plan , scope requirement for program delivery within the domain.
In addition, responsible for managing the Scrum Masters and Business Analysts across delivery teams in a Service
Will have oversight on the overall delivery of work for the Service and not at a tactical level expect initiatives which have cross-dependencies across Services &Domains
This role is also responsible to support Scrum Masters and Service teams to come up with the business case (incase of cross service dependencies) and support in obtaining necessary approvals with help of Head of Service and respective Service Owners
Overall responsible & accountable for managing dependencies across multiple Services to release features within approved scope and timelines.
Specific Accountability
Develops robust program and project plans; manages the delivery of quality deliverables and report on expenditure, activities, timelines, impacts and implications to Stakeholders
To liaise with their respective service line BA’s and SDM’s of other Applications and concur on the number of releases
To set a time frame /plan for taking the requests for requirement and publish the number of requirements that went live to their respective service lines where features have x-dependencies
SDM is responsible for the delivery of the features / initiatives (both scrum delivery by service team or project & program delivery) that have interdependency amongst Services & Domains. They make sure that requirements are on the backlog of the required various Service teams , are prioritized and worked upon for timely implementation.
Overall responsible & accountable for managing dependencies across multiple Services to release features within approved budget, scope and timelines.
Managing, monitoring and controlling over-all feature progress and delivery throughout the execution
Maintaining / tracking the program schedule and ensure timely reporting /escalation where the initiative has cross-dependencies across multiple Services
Maintaining / tracking / reporting the project risks / issues / change register for avoiding any impact on the program delivery only where the initiative has cross-dependencies across multiple Services
Key responsibilities include working on recovery plan / back-up plan for mitigating any risk/ issues during the execution only where the initiative has cross-dependencies across multiple Services
Coach / mentor / train Scrum Masters and BAs for successful program delivery
Ensure adherence to IT policies and procedures throughout the program execution cycle
Qualifications
PMP, or equivalent
4-7 years of Delivery management experience
Able to coach multiple project teams/squads /Drives Programs to completion using cross-functional project management best practices
Increases visibility of metrics and KPIs across interdependent teams
Domain experience (Banking/ Finance)
Demonstrated ability to execute complex programs of work according to the normal principles of time, budget and scope
Have the ability to work with senior leadership
Hands on experience in using various Project Management Tools
Experience in Vendor/partner management
Minimum Experience
15 years’ relevant experience in the banking sector with at least 5 years in similar positions
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