Service Mgmt (production Management)
Riyadh, Saudi Arabia
Job Description
Service Mgmt (Production Management)
Job Number: 3222421
POSTING DATE: Aug 23, 2022
PRIMARY LOCATION: Europe, Middle East, Africa-Saudi Arabia-Saudi Arabia-Riyadh
EDUCATION LEVEL: Associate's Degree
JOB: Production Management and Operational Support
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Associate
DESCRIPTION
Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.
Position Description
Operating in a uniquely challenging region, Workplace Support Services Riyadh is looking for a branch support associate to strengthen the existing team. WSS Riyadh is responsible for the ongoing support of the various locally present business units and the local infrastructure. The successful candidate would have several years of experience in financial services support and have a proven track record of delivery in a challenging and diverse environment.
Operationally, the person will need to provide end user support, liaise with global Infrastructure teams, participate in local/global IT initiatives and support IT related admin tasks.
The roles responsibilities include:
- Day to day operational support. Developing a thorough understanding of the local and global production environment. Identification, analysis & problem solving encompassing a broad range of technical issues. Interacting with other support groups (local and global) within the firm across multiple platforms. Prioritize global and local projects. Communicating with Business and Operations on scheduled changes to production environment and addressing their concerns. Manage events such as infrastructure changes, software releases, BCP, etc. Training of new users. After hrs/weekend work would be required from time to time. Travel to other regional offices may be required. Involvement in local audits (Internal & External). Managing local relationships with existing vendors. Procurement and administrative tasks around hardware orders and invoices
- Execute supervision routines for internal and outsourced services and action subsequent tasks Ensuring that Client requests are dealt with in a timely and professional fashion Ensure that standards and procedures are followed Ensure that recognized risks are flagged / key actions taken
QUALIFICATIONS
Qualifications
Skills Required
- Strong analytical problem solving skills. Excellent verbal and written communication skills; ability to frame technical information in an appropriate fashion based on target audience. Excellent follow-up skills; must take initiative and stay with problem from beginning to end. Able to operate effectively in stressful situations, e.g. during a system outage effecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations. Proven ability to work independently with little supervision as well as in a team environment. Previous experience in Production Support, Change Management role Comprehensive knowledge of Windows operating system, applications and computer hardware. Flexibility in regard to working hours Understanding of Agile principals
Skills Desired
- Telco knowledge and experience. Front Office Exposure. Vendor management experience. Project management experience. Arabic speaker. Good English communication skills.
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential.
Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.
Given the continued spread of COVID-19 (coronavirus), all interviews will be conducted by phone or virtual connection to protect our candidates and employees
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Job Detail
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Job IdJD1445160
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRiyadh, Saudi Arabia
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EducationNot mentioned