Service Manager
Dubai, United Arab Emirates
Job Description
Our client is a leading provider of business technologies, and office automation, based in the UAE, with over 45 years of experience in IT hardware & software solutions, digital transformation, document management solutions as well as digital printing solutions. We are in search of a Service Manager to join their team in team Dubai, who would work closely with the General Manager and lead a team of 5 resources. Summary: The Service Manager manages the service department and maintains/increases profitability by overseeing repairs, reworks, and installations of products, and services. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships. Responsibilities:
- Manage all service operations throughout the country.
- Provide direction and support to a team of print technicians to ensure delivery of timely, cost-effective, and quality product service to production accounts.
- Meet regularly with senior / executive-level external customer management to ensure the highest levels of customer satisfaction.
- Provide timely responses to customer inquiries and concerns and ensure compliance with agreed-upon customer SLAs, while meeting account-specific service Gross Profit goals.
- Take full responsibility for meeting cost objectives for the territory. Includes parts, parts distribution, supplies, staffing, overtime, travel, and training.
- Provide proper direction to support the team in the achievement of service goals and objectives including all productivity KPIs.
- Develop staff through training and continuing product line education.
- Ensure that day-to-day operations of the service department are performed efficiently, in line with Company and customers\' expectations.
- Analyze repetitive equipment failures and take corrective action to ensure that the situation does not continue.
- Estimate the maintenance costs and evaluate alternatives & forecast spare parts required for the efficient operation of the service department.
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Job Detail
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Job IdJD1603314
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned