Job Description

Service Center Manager Qualifications:

• As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities
• You should also be highly detail-oriented with solid analytical and problem-solving skills

• It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers
• 10+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• Master degree
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system

Responsibilities:

• In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists
• This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities
• As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale

• Managing internal service center operations to meet/exceed P&L objectives
• Championing the development of leadership competencies that drive individual and team goals
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
• Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service - as well measuring the results
• Hiring, training, and developing service center personnel
• Assisting account managers in the identification, acquisition, and retention of customers
• Managing inventory, receivables, expenses, and profit/loss accounting
• Reviewing and completing monthly reports as well as overseeing petty cash balancing
• Ensuring that customer relations are maintained at a high level
• Utilizing key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive, dynamic, and fun work environment

EDUCATION QUALIFICATION:

• Masters degree

Job Type: Full-time Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)