Job Description

We are looking for an experienced

Service Manager

to oversee and manage the end-to-end service functions of our organization. The ideal candidate will have a strong background in customer service operations, service team supervision, spare parts coordination, and process improvement -- ensuring excellent service delivery and client satisfaction in a B2B environment.

Key Responsibilities

Service Management

Manage day-to-day operations of the service department, ensuring smooth workflow and timely resolution of service requests. Supervise and motivate service teams; conduct performance reviews and identify training needs. Handle escalated customer issues and ensure effective complaint resolution within defined turnaround times. Develop and implement service policies, processes, and KPIs to improve efficiency and quality. Monitor customer satisfaction levels and take proactive measures to enhance service delivery. Coordinate with sales, logistics, and technical teams for seamless operations. Ensure service documentation, reports, and records are maintained accurately.

Spare Parts & Inventory Support

Oversee planning and coordination for spare parts availability to support service operations. Work closely with suppliers and stores teams to maintain optimal spare stock levels. Implement standard procedures for storage, tracking, and usage of spare parts. Identify and manage non-moving or obsolete stock effectively.

Performance & Reporting

Prepare and review service performance reports (KPIs, productivity, complaint analysis, etc.). Analyze operational data to identify trends and improvement opportunities. Present key findings and recommendations to management for strategic decisions.

Qualifications

Bachelor's degree in Business Administration, Engineering, or a related field. Minimum 7-10 years of experience in

service operations, after-sales management, or customer service management

in a B2B setup. Experience in managing service centers or technical support functions (preferably in GCC). Strong communication, analytical, and leadership skills. Proficiency in ERP/service management systems. Valid Qatar or GCC Driving License preferred.

Key Skills

Service Operations Management Customer Complaint Handling & Resolution Spare Parts & Inventory Coordination Team Leadership & Staff Training KPI Monitoring & Process Improvement Data Analysis & Decision Making Communication & Interdepartmental Coordination

Preferred Industries

Facility Management Home Appliances / Electronics Services Technical Services / Maintenance Industrial Equipment / B2B Solutions
Job Types: Full-time, Permanent

Application Question(s):

What is your Salary Expectation ? Do you have a valid QID/Residence Permit with NOC? If you're selected, how soon you can join?
Education:

Bachelor's (Preferred)
Experience:

service operations & after-sales management: 8 years (Preferred)
License/Certification:

* Qatar Driving License (Preferred)