Job Requisition ID: 157530

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Are you ready to lead and drive the workshop operations for a diverse range of Marine and Power Products in the UAE and other assigned countries? We are seeking an experienced Workshop Service Manager to take the helm and steer our business to new horizons.

What you will do:

• Lead and develop our entire team in the UAE and provide support to operations in other assigned countries. Ensure that all necessary resources and competences are in place to maintain a safe and healthy work environment while upholding the highest standards.
• Manage customer relations and champion the delivery of top-notch customer service.
• Seize opportunities for business growth and sustain relationships with key accounts and brand principals.
• Oversee all operations cost-effectively, aligning them with brand standards and implementing quality control measures.
• Monitor staff efficiency, productivity, and other service KPIs.
• Coach and train your team for success.
• Ensure the facility, service vehicles, property, and equipment are maintained in accordance with cleanliness and operational standards.
• Manage budgets and forecast operations.
• Conduct annual performance development discussions.

Required skills to be successful:

• Technical expertise in the marine, power generation, and oil & gas industries.
• Proven experience in managing a team of 10-20 staff.
• Proficiency in MS Office; SAP knowledge is an added advantage.
• Excellent communication, negotiation, presentation, business, and leadership skills.
• Mandatory UAE driving license.

About the team:

Our dedicated team values collaboration, innovation, and a shared commitment to excellence. We prioritize a supportive and dynamic work environment, where colleagues assist one another in problem-solving and skill development.

What equips you for the role:

• A minimum of 10 years\' work experience in maintenance, with at least 5 years in a similar leadership role.
• A degree in Mechanical, Electrical, Marine Engineering, or a related technical field.
• Strong business acumen and a strategic approach.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\'s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim