Service Manager
Abu Dhabi, United Arab Emirates
Job Description
- Location: Abu Dhabi, UAE
- Employment: Full Time
- Industry: AI and IT Company
- Sector: Government Entity
- Contract: 1 year - extendable
- Experience: 7-9 Years
Owns ITSM process governance and operational performance across Incident, Problem, Change, and Release Management.
Key Responsibilities
Oversee ITSM lifecycle processes
Maintain service catalogs and configuration data
Drive audits, compliance, and risk management
Deliver service improvement initiatives
Report service metrics to senior leadership
Required Skills & Certifications
ITIL 4 Strategist: Direct, Plan & Improve (DPI)
Strong ITSM lifecycle knowledge
ServiceNow or Jira Service Management
Process documentation and governance expertise
Skills Required
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Job Detail
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Job IdJD2224450
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned