Job Description

A combined Service & Sales Marketing role in the automotive industry involves promoting both automotive services (maintenance, aftersales) and vehicle sales, with a focus on customer acquisition, retention, and revenue growth. Responsibilities span developing and executing integrated marketing campaigns, driving sales, and enhancing after-sales operations--all while maintaining strong customer relationships and ensuring overall satisfaction.

Key Responsibilities

Develop and implement marketing strategies that promote both vehicle sales and service offerings to maximize dealership profitability. Coordinate advertising and promotional activities including print, digital, and in-person events for cars and service packages. Engage with customers to understand needs, match them with appropriate vehicles and recommend relevant service programs. Manage the customer journey from initial contact to sale and post-sale service, ensuring a seamless experience. Analyze market trends, sales data, and customer feedback to dynamically adjust strategies for sales and service growth. Maintain accurate CRM databases and follow up on leads for both sales and service opportunities. Monitor performance of campaigns and sales/service targets, preparing reports and action plans to achieve KPIs. Collaborate with internal teams (sales, service, finance) to achieve department objectives.
Required Skills

Strong communication and negotiation skills for closing sales and promoting services. Market analysis and CRM proficiency to target appropriate customer segments. Teamwork and cross-functional collaboration to deliver top customer experience. Project management skills to handle simultaneous campaigns and priorities. Problem-solving skills for customer queries and conflict resolution in both sales and service.
Typical Qualifications

Bachelor's degree in Marketing, Business, Automotive Technology, or related field. Experience in automotive sales, service marketing, or a dealership environment is often required. Knowledge of sales processes, aftersales operations, and automotive products/services.
This dual-role position is vital to bridging the gap between sales and service departments and supporting dealership growth by delivering coordinated, customer-focused marketing and sales efforts.

Job Type: Full-time

Pay: AED5,000.00 - AED7,500.00 per month

Application Question(s):

MANDATORY REQUIREMENT - EXPERIENCE IN THE SIMILAR FIELD
Experience:

SAME FIELD : 3 years (Required)
License/Certification:

* UAE DRIVING LICENSE (Required)