Service Leader Guest Relations Officer
Abu Dhabi, United Arab Emirates
Job Description
Service Leader (Guest Relations Officer)
Front Office, Shangri-La Qaryat al Beri, Abu Dhabi
An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri-La Circle and VIP guests, making sure that all their needs are met whilst staying with us here at Shangri-La Qaryat al Beri.
What we are looking for?
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city\'s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
Front Office, Shangri-La Qaryat al Beri, Abu Dhabi
An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri-La Circle and VIP guests, making sure that all their needs are met whilst staying with us here at Shangri-La Qaryat al Beri.
What we are looking for?
- A high standard of etiquette.
- Efficiency and punctuality.
- Attention to detail.
- A warm and friendly character.
- Ability to work in a fast paced environment.
- Constantly strives to deliver a 5-star experience.
- Previous experience in luxury hospitality/customer service.
- Lives and breathes the Shangri-La Values.
- Maintain a high standard of service and professionalism.
- Be an ambassador for the hotel.
- Be a point of call for all Shangri-La Circle members, VIP\'s and Special Attention Guest\'s.
- Work with Hotel colleagues to keep excellent service standards.
- Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
- Remain aware of all fire prevention/safety regulations and ensure that they are adhered to.
- Remain aware of all activities/goings-on within Qaryat al Beri.
- Be a focal point for what is happening within Abu-Dhabi, including events, restaurants, nightlife and family functions.
- Assist other departments where necessary.
The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units. The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometre stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city\'s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city centre.
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Job Detail
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Job IdJD1521234
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned