Job Description

Service Leader (Captain)
Afya Restaurant, Traders Hotel, Qaryat Al Beri, Abu Dhabi
We have a great opportunity for a Supervisor to join our vibrant Afya Restaurant. The successful applicant will play an important role in assisting the Service Manager to deliver consistent and quality service to our guests. Our Service Leader will be looked to inspire his colleagues every day to ensure that the quality of service for which Shangri-La is known and loved is upheld.
What we are looking for?
A passion for great food, drink and delivering excellent dining experience.
Ability to lead and inspire others.
Efficiency and punctuality.
A warm and friendly character.
Previous experience in luxury hospitality/customer service.
Lives and breathes the Shangri-La Values.
What will you do?
Interact with clients and understand their needs.
Fulfil guest orders in an effective and organised manner.
Work with Food and Beverage colleagues to keep excellent service standards.
Communicate effectively the requests of the guest with both kitchen and service associates.
Empathetically listen to client queries/complaints and work with colleagues / Service Manager to find solutions.
Traders Hotel, Qaryat Al Beri, Abu Dhabi
The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travelers requiring the highest levels of service and attention, the hotel also offers 80 Traders Club rooms on the seventh, eighth and ninth floor, as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings, Traders Hotel, Qaryat Al Beri, Abu Dhabi is ideally located in the Qaryat Al Beri complex, which houses Shangri-La Hotel, Shangri-La Residences, CHI, The Spa at Shangri-La, The Villas by Shangri-La and a Souk.