Overview

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.

When you join Weatherford, you instantly feel connected to something bigger \xe2\x80\x93 a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other\xe2\x80\x99s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Responsibilities

The Service Excellence Engineer is responsible and accountable for supporting all matters relating to Service Excellence for their respective product line in their area of operation. This includes ensuring that the necessary components / resources are available for achieving flawless execution in provision of services and service-related products, while proactively seeking and driving operational efficiency and thereby margin improvement.

This position is required to support the Product Line structure and scope with subject matter expertise, training, mentoring and direction to operations while supporting and implementing field operational efficiency initiatives to drive improved margins while ensuring the service delivered to our customer meets or exceeds their expectations.

Supports the efforts of operations staff and will assist in governance and verification of policies and standards as set by the enterprise and Global Product Line (GPL).

SAFETY, SECURITY & COMPLIANCE

• Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company\xe2\x80\x99s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards and industry practices and complies with the Company\xe2\x80\x99s Rules to Live By

• Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk
• Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
• Demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises

QUALITY

• Responsible for being familar with the Company\'s Quality policies and takes an active role in the compliance and improvement of Weatherfords Management System
• Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement
• In conjuction with Quality team, implement a quality program and systems to ensure continuous improvement and conformity of products and services to internal and external client and industry quality standards
• Coordinate with the Quality function and product line to maintain, communicate and implement Quality Management System (QMS) in operations

OPERATIONS

• Responsible for supporting the development, distribution, implementation & execution of GPL processes to improve service quality within the GeoZone operations including but no limited to service alerts, bulletins, technical work instructions, operational control plans (OCP), zero tolerenace rules, retrofits, recalls, checklists & dashboards.
• Execute a continual process for the identification and removal of waste and inefficiency including obsolete documents and procedures.
• Support operations on technical troubleshooting related with hardware/software/procedural management of change, support Hazid/Hazop, procedural review and customer training
• Supports and facilitates the investigation process through subject matter expertise of critical incidents with oversight through root causal analysis to promote a prevention and no recurrence culture to non productive time, cost and safety
• Drive the implementation and adoption of both PL specific and enterprise systems digital solutions, in conjuction with IT and Quality teams, acting as the technical authority for their respective GPL, including but not limited to WISE, MyAdvisor, Accuview, Project Readiness Assessment.
• Supports with project readiness assessment development and review with the compliance to existing contractual obligations, following up on actions through to closure
• Participate in regular reviews with Global Product Line or GeoZone Product Line and local operations to determine actionable responsibilities and follow-up to improve client perception of our service quality

COMMUNICATION

• Serves and Maintains effective communications with all key stakeholders both internal, including GPL and engineering and field operations , and where appropriate external
• Support client visits and constant communication to demonstrate our commitment and promote the Weatherford Quality and HSE process. Addressing issues and emphasizing the value of contracting relevant PL services
• Clearly communicate expectations, roles and responsibilities to their reports

FINANCIAL & PERFORMANCE

• Set and monitor product line targets for Key Performance Indicators service quality performance on a monthly and quarterly basis through the monitoring of Dashboards / Trackers, identifying under performance and working with PL management to improve performance on targeted KPIs while supporting in achieving the contractually mandated service quality requirements or certifications
• All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses

PEOPLE & DEVELOPMENT

• Facilitate and support the identification and implementation of field multi-skilling within their area of responsibility, where it will drive organizational value.
• Facilitates and support the Field Operations learning and development program through training and competency development, promotion process, technical projects, candidate screening, career mapping and placement
• Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience
• Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential
• Collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce

VISION & LEADERSHIP

• Demontrates leadership, ethical behaviour and adherence to Weatherford standards at all times
• Support the organization\xe2\x80\x99s initiatives, driving change and efficiency
• Insight into overall customer project deliverables and review with internal stakeholders and client to ensure seamless delivery of services
• Develop strategies to process and control workflow within area of responsibility

Qualifications

REQUIRED

• Bachelor\xe2\x80\x99s degree in Engineering, Management or related field from an accredited University (or diploma/certificate with relevant work experience)
• 3+ years experience in an Operations, Supply Chain or Quality role
• Practical Experience with Liner Hanger Systems and / or Completion Technologies

PREFERRED

• 3+ years experience in surface systems, down-hole tools & field applications
• 2+ years experience or more in a management or supervisory role

Weatherford