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Overview:

Working for our parent company Stagwell, you will work with one of the most influential marketing and communications networks in the world. With 10,000+ specialists in 24 countries, we harness the power of culture-moving creativity to build brand distinction and unique value across the entire marketing ecosystem. By leveraging technology, data analytics, insights and strategic consulting solutions, Stagwell drives creative excellence, business growth and measurable return on marketing investment for 1700+ clients worldwide. You will be part of a central team, supporting over 80 companies and 10,000 staff worldwide.

The Service Desk Engineer will be responsible for providing technical assistance and support related to Apple and Windows hardware, software, SaaS services, network, operating system, printing, and Internet access problems to our employees and agencies world-wide.

What you\'ll do:

• Associate as an entry level role.

• Serve as the first point of contact for Assembly employees seeking technical assistance via FreshService in a timely manner.

• Troubleshoot and escalate incidents to line manager and the 3rd line teams.

• Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed.

• Provide remote technical assistance for issues related to computers, software, and SaaS.

• Build and maintain the IT Knowledgebase.

• Work as part of a global team.

• Operate from Dubai\'s office - This role is also providing on-site support so will be based 5 days a week in the office.

• Support staff around the world via our ticketing system.

• Follow documented processes and procedures within the team.

• Maintain a high degree of customer service.

• Maintain and track IT inventory.

• Work with partners and vendors to service and repair end user devices locally and remotely.

• Configure and ship end user devices.

• Create or amend user accounts in Active Directory.

• Provide basic support before escalating to the teams above.

• Ensure that all incidents Requests are dealt with within contracted SLA timeframe.

• Update basic systems such M365 / Google groups.

Requirements:

Desired Technology Experience:

• Strong understanding of both macOS X and Windows Operating Systems.

• Computer management using a tool such as JAMF and Team Viewer.

• Experience managing some of the following products.

• G Suite.

• Office 365.

• Box.

• MS Teams.

• Kaseya.

• Mimecast.

• Okta.

You should have:

• Minimum of two (2) years prior experience with providing technical support in a large corporate environment.

• Ability to provide quality technical support, attention to detail, and a positive customer service attitude.

• Good communication skills.

• A collaborative attitude.

• Strong attention to detail along with a commitment to quality and confidentiality.

• A sense of urgency and a commitment to timely completion of projects.

• Certifications and continuing education preferred.

Benefits:

• Our Culture:

We\'re able to bring meaningful change to our client\'s businesses because our people are empowered to lead and take ownership of their work. Autonomy and individuality are encouraged and highly celebrated at every level of our organization. To support our teams, we facilitate open and honest conversations across all levels of the organization to enable a strong collaborative culture on a global scale.

• Career Development:

Our people are our greatest assets. That\'s why we believe in developing talent at all stages of their careers. With the incredible pace of change in brands, consumers, and technology, we focus on giving talent the tools to grow and evolve their skills beyond their immediate job functions. From media analysts to data scientists, to strategists, we empower our people with process and technology that gives them the freedom to think creatively and drive bold changes to client and agency business.

Additional Information:

Assembly is the modern alternative. We bring together data, talent, and tech to deliver global omnichannel media + business, technology, and data consulting solutions that help brands change as fast as the world around them. At the center of it all are our people who are our connectors, our growth drivers and our clients\' most trusted partners. With over 1,500 employees in over 20 countries and 30 locations around the world, we bring a unified global approach with the local depth and expertise that enable brands to reach consumers anywhere they are. Assembly is a proud member of Stagwell, the challenger holding company built to transform marketing. We\'re a growing business with lots of room for incoming talent. We can\'t wait to meet you.

Assembly Global