Service Desk Engineer
Dubai, United Arab Emirates
Job Description
Company Description
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain. We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing. CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
A Service Desk Engineer functions as the first point of contact for the customers to help them address their IT issues. The key role of a service desk engineers include diagnosing, analyzing, troubleshooting and resolving IT problems remotely. Responsibilities:
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain. We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing. CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
A Service Desk Engineer functions as the first point of contact for the customers to help them address their IT issues. The key role of a service desk engineers include diagnosing, analyzing, troubleshooting and resolving IT problems remotely. Responsibilities:
- Provide technical support: Respond to calls, emails, and tickets from end-users, diagnose and troubleshoot technical issues, and provide solutions.
- Install, configure and upgrade hardware and software: Perform installations, configurations, and upgrades of hardware and software systems, including operating systems, productivity software, and security software.
- Monitor and maintain systems: Monitor and maintain computer systems, including servers, networks, and security systems to ensure they are running smoothly.
- Document technical solutions: Document technical solutions, including procedures, instructions, and user guides, to ensure the knowledge base is up to date and accurate.
- Provide training: Provide end-users with training on new software applications or technologies.
- Collaborate with other IT professionals: Collaborate with other IT professionals, including network administrators and system administrators, to resolve complex technical issues.
- Ensure compliance: Ensure compliance with company policies and procedures, as well as industry standards and regulations.
- Stay up-to-date with technology: Stay up-to-date with the latest trends and developments in technology to provide the best technical support possible.
Qualifications
Additional Information
Skills & Professional Requirements:
- Bachelor\'s degree in Computer Science, Information Technology, or related field.
- Relevant technical certifications such as Network+, and Microsoft Certified Solutions Expert (MCSE).
Additional Information
Skills & Professional Requirements:
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Excellent verbal and written communication skills.
- Customer-oriented attitude and ability to work in a team environment.
- Knowledge of ITIL framework and service management best practices.
- Experience with remote desktop tools, help desk software, and ticket tracking systems.
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Job Detail
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Job IdJD1533531
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned