Job Description

Job Title: Service Desk Customer Services (Dubai)

Department

: Technical Admin

Job Purpose

:

To provide first-line technical support and administrative assistance to end users, ensuring the smooth operation of IT services within the organization.

Key Responsibilities

User Support

Act as the first line of IT support for end users, logging and resolving issues in a timely manner. Handle password resets and access-related queries. Assist with onboarding and offboarding processes including new starter setups, leaver decommissions, and internal transfers. Manage mailbox settings, permissions, and distribution group updates across platforms (e.g., Office 365, Google Workspace). Process access permission requests for platforms like SharePoint, Office, and GSuite.

Device & Application Support

Provide support for laptops/desktops, including device builds, imaging, and application installations. Troubleshoot software issues and support software deployment. Resolve device performance issues, including Blue Screen of Death (BSOD) errors. Set up and configure printers and ensure peripheral support (mouse, keyboard, docking stations, etc.).

Networking & Connectivity

Perform basic network troubleshooting and escalate complex issues as required. Provide VPN access support and troubleshoot connectivity issues.

General Technical Administration

Manage provisioning requests and ensure timely execution of technical tasks. Support IT documentation and knowledge base updates where required.
Job Type: Full-time

Pay: AED3,500.00 - AED4,500.00 per month

Experience:

BPO: 4 years (Required)
Language:

* Tagalog (Required)