Job Description

Overview

The Theater Operations Administrator provides monitoring and support of core enterprise systems/services. Conducts basic troubleshooting of incidents and requests reported to the RCC-SWA. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of services. The Theater Operations Administrator also records, reports and monitors Authorized Service Interruptions (ASIs) of Defense Information Systems (DISA) and CENTCOM facilities, both scheduled and unscheduled. Interprets network topology and identify Hazardous Conditions (HAZCON) within the South West Asia AOR. The Theater Operations Administrator possesses a working knowledge of relevant DISA reporting and procedural guidelines and regulations. The Theater Operations Administrator is responsible for the ownership of Information Technology Service Management (ITSM) tickets from creation/receipt until resolution, and confirmation and closure once escalated to the RCC-SWA while keeping the affected customer informed of the progress. Program: OMDAC-SWACA

Responsibilities

+ Provide enterprise level technical support and non-technical support regarding ITSM incident requests.

+ Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application or system problems.

+ Provide feedback and analyses of technical/non-technical events to internal Vectrus leadership and Watch Officers.

+ Ability to clearly document all activities throughout the duty shift that impacts Theater Operations; i.e. outages, Authorized Service Interruptions (ASI), HAZCONs, receipts of Network Tasking Orders (NTO), and network related trend analysis/metrics.

+ Maintain a high degree of customer service during all support interactions and adhere to all service management principles.

+ Personnel will act as a single POC interfacing with Regional Network Operations Support Centers (RNOSC) and CENTCOM to manage, monitor, and maintain situational awareness of ASIs within the RCC-SWA area of responsibility (AOR).

+ Become proficient with various management tools for daily operations to include, BMC Remedy (ITSM), Defense Enterprise Provisioning Online (DEPO) web portal, DISA Alternate Credentials for Disadvantage Users (ACDU) SharePoint and Active Director (AD).

+ Additional Duties will include:

+ Create Site Operating Procedures (SOP) and Technical Training Procedures (TTP) for standardization and process improvement

+ Create, modify, delete user and computer objects within Active Directory

+ Create, modify, and delete groups within Active Director

+ Provision, modify, delete Enterprise email accounts leverage the DISA Enterprise Provisioning Online (DEPO) web portal

+ Ability to perform comfortably in a fast-paced, deadline-oriented work environment

+ Create, modify, staff Authorized Service Interruption Requests to designation Organizations for Theater Operations Coordination.

Qualifications

+ Minimum Qualifications

+ Education:

+ Associates Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field. One-year related experience can be substituted for one year of education if the degree is required.

+ One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three (3) years' general experience.

+ Experience:

+ Minimum of four (4) years' of experience in administrative, technical work, which demonstrated the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management information systems. Platforms including a combination of the following: Microsoft, Networking services for Directory, DNS, DHCP for devices and users in a worldwide WAN.

+ Certifications:

+ This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:

+ IAT Level:

+ IAT II

+ Baseline:

+ Security +, SSCP

+ CE:

+ MCP

+ MCSA

+ Server

+ We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.